Reference

Terms That Cover Your Account on nam4d

These terms set out how your account works, what we expect from you, and what you can expect from us. Access to games and payment features depends on local law and is available in eligible regions only.

Account Eligibility RulesDANA, OVO, GoPay Wallet TermsDeposit & Withdrawal ConditionsAccount Suspension PolicyJurisdiction-Dependent Access
nam4d Terms That Cover Your Account on nam4d
TERMS HELP CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need help with an account action tied to a policy decision, our support team handles it directly. You can reach us through live chat inside your account, by email, or through the help centre for written requests that need a record.

Live Account Chat Open your account, go to the help icon, and start a chat. Available for active accounts during supported hours in Indonesia.
Email Support Send a written query to our support address listed in your account settings. We aim to respond within one business day.
Help Centre The help centre covers common terms questions — account suspension, wallet limits, and verification steps — with written answers you can reference.
HOW WE MANAGE ACCOUNTS

Account Security and Data Handling Under These Terms

Your account data is held securely and used only for the purposes set out in these terms. We do not sell your information to third parties. If you want to know what data we hold, or request a correction, contact support with your account details and the specific request.

Account Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable regulations in eligible regions.

Payment Verification

Deposits via DANA, OVO, or GoPay are matched to your registered wallet. Any mismatch triggers a manual review before funds are credited to your account.

Account Security Steps

We use encrypted connections for all account sessions. If unusual access is detected, your account may be temporarily locked pending identity confirmation.

Requesting Account Changes

To update your registered wallet, contact details, or request account closure, submit a written request through live chat or email with your account ID included.

Common Questions About These Terms

Real questions from account holders about how our terms work in practice, covering wallet use, account actions, and what to do if something looks wrong.

The core account terms are the same regardless of which wallet you use. Wallet-specific steps — like DANA PIN confirmation or OVO balance checks — follow that wallet provider's own process.

Access depends on local law and eligible regions. If your region is not supported, certain features may be unavailable. Contact support for clarification specific to your location.

No. Each person may hold one account only. Duplicate accounts are against these terms and may result in both accounts being suspended pending review.

Contact support through live chat or email, include your account ID and the transaction reference, and we will review it. Players in Depok and across Indonesia use the same process.

We retain data for a period required by applicable regulations after account closure. The exact duration depends on the rules that apply in your eligible region.

Yes. Submit a written request via email or live chat with your account ID. We will confirm what data is held and provide it in line with applicable local requirements.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.