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What You Need to Know About Our Legal Framework

This section sets out nam4d's legal position — how we handle your account data, what rules apply to access, and where you can reach us to ask questions or request changes. Availability depends on local law and is open to eligible regions only.

Account Data PolicyCookie DisclosureEligibility by RegionContact RightsDANA, OVO, GoPay Context
nam4d What You Need to Know About Our Legal Framework
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Information

We keep account security practical and auditable. Your login is protected by one-time PIN verification sent to your registered mobile number each time you access from a new device. Wallet links — whether DANA, OVO or GoPay — are verified at the point of first connection and stored in encrypted form. You can disconnect a wallet from your account at any time through the payment settings tab. If you believe your data has been handled incorrectly, you have the right to contact us and request a review within a reasonable timeframe.

OTP Login Verification

Every new-device login triggers a one-time PIN to your registered mobile number. This step confirms it is you before the session opens, with no manual override available.

Encrypted Wallet Storage

DANA, OVO and GoPay wallet credentials are stored in encrypted form. We never display full wallet numbers back to you — only a masked reference for your own confirmation.

Data Retention Limits

We hold your account data only as long as your account is active plus any period required for audit purposes. You can request deletion once your account is fully closed.

Right to Request Access

You can ask us to confirm what data we hold, correct any inaccurate detail, or provide a summary of your transaction history — submit the request via in-app chat or email.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your data, want to request access to your records, or need to flag a policy concern, our support team handles these directly. You can reach us through live chat inside your account dashboard, or via the email address shown in your account settings page. For wallet-related disputes — such as a DANA or OVO transaction you do not recognise — start with the in-app chat so we can pull the transaction reference quickly.

Live Chat Access live chat from inside your account dashboard. This is the quickest path for transaction queries tied to DANA, OVO or GoPay movements on your account.
Email Support Find the contact email address inside your account settings. Use this for formal data access requests or written policy questions that need a documented response.
Account Settings Page Your settings page shows your registered contact details, active wallet links and current cookie preferences — the starting point for most account-level legal requests.

Common Questions About Rights, Data and Policy

These are the questions we hear most from accounts in Indonesia about how our legal terms work in practice — from data access rights to what happens when you close your account.

Access depends on local law and the eligible regions we operate in. When you open an account, you confirm that access is permitted under the rules that apply to your location.

We collect the details you enter during registration — name, mobile number and your chosen wallet type (DANA, OVO or GoPay). We do not collect data beyond what is needed to operate your account.

Transaction records, including DANA and OVO deposit logs, are held for the period our internal audit process requires. After your account closes, we retain only what applicable record-keeping obligations require.

Send the request through in-app live chat or the email address in your account settings. We will confirm receipt and aim to respond within a reasonable timeframe — usually a few business days.

Yes. Close your account through account settings and submit a deletion request via support chat. We will remove your data after any mandatory retention period has passed.

We use session cookies to keep you logged in and preference cookies to remember your last used wallet, such as GoPay. Clear them any time through your mobile browser settings without affecting your account login.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.